Permanent Subcommittee on Investigations

Customer Service and Billing Practices in the Cable and Satellite Television Industry

Date: June 23, 2016

Time: 10:00am

Location: Dirksen Senate Office Building, SD-342

Agenda:

This hearing reviewed billing and customer service practices in the cable and satellite television industry.

Joint Staff Report – Some Cable and Satellite Companies Do Not Refund Customer Overcharges

Minority Staff Report – Inside the Box: Customer Service and Billing Practices in the Cable and Satellite Industry

Member Statements

Ranking Member

Claire

McCaskill,

(D -

MO)

DOWNLOAD STATEMENT

Witnesses

Tom

Karinshak

Senior Vice President, Customer Service

Comcast

DOWNLOAD TESTIMONY

John

Keib

Former Executive Vice President and Chief Operating Officer, Residential Services

Time Warner Cable

DOWNLOAD TESTIMONY

Kathleen "Kip"

Mayo

Executive Vice President, Customer Operations

Charter Communications

DOWNLOAD TESTIMONY

Rasesh

Patel

Senior Vice President, Product Management

AT&T Entertainment Group (DirecTV)

DOWNLOAD TESTIMONY

Kathleen

Schneider

Senior Vice President, Operations

Dish Network

DOWNLOAD TESTIMONY

Customer Service and Billing Practices in the Cable and Satellite Television Industry

Member Statements

Ranking Member

Claire

McCaskill,

Witnesses

Tom

Karinshak

John

Keib

Kathleen "Kip"

Mayo

Rasesh

Patel

Kathleen

Schneider

Related Links

PRINTED HEARING RECORD